So I went to the same pharmacy last night to pick up a prescription. The employee couldn’t find the order at first and went through the bin marked by first letter of last name. On his second time through, he read the names-out loud-of each patient with medication waiting in the bin. But that, and the fact that confidential information is still inches from every customer approaching the counter, seems only a very minor privacy violation compared to what happened next.
I asked a question and, as part of the answer, the pharmacist printed something for me and told me to send it to my doctor’s office to show what the pharmacy records indicate. When I got home I noticed he had given me a list of 9 orders currently in queue, including names of patients, the medication prescribed and how much the individual would pay. Seriously. I redacted the patient names, but if you want to see how the HIPAA thing is going down at the CVS in Snider Plaza, click here.
UPDATE: From Mike DeAngelis, public relations director for CVS.
Hi Merritt, we will look into this immediately. The behavior you describe is not in keeping with our policies and procedures designed to ensure compliance to HIPAA regulations. Is this store in Dallas or a nearby town? Can you provide me the street name (or the store number if you have your receipt) so that we can identify the store and address this matter asap, thanks.
I gave him the information he asked for. Now, I still have a prescription to pick up. Anyone want to do that for me?